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Customer Care, Privacy & Safety
If you are an existing customer you can contact us via email or our contact form. I will strive to respond as soon as possible and deal with your enquiry.

When making an enquiry about an existing or past order, please provide as much information as you can to help us process your query promptly.

I make it my mission to offer the best service possible, so if you're unsure on something, having a problems on the website or need advice, don't worry...  Just contact me.

We will use your personal information for the following reasons:​​

- Informing you about the services we offer.
- Entering into a contract with you and delivering the services you ask for.

- Taking debit and credit card payments

We will never resell or pass on your personal information.

 
Accepted Payment Methods
- Credit / Debit Cards
- PAYPAL (Not Currently)

My Expectations
What I expect from you as a customer:
- To be treated with respect, patience and understanding.


What you Should Expect from Me
- To fulfil your order/s and requests in a timely manner.
- To deal with your emails in a respectful and efficient manner.
- To ensure that I have relevant knowledge on the products I create and sell.
- To maintain your right to privacy and treat your personal details as confidential.
- To give you a full and clear explanation on matters concerning your orders and enquiries.
- To offer you a refund should you not be happy with your purchase.


Shipping Policy
* How long does delivery take?

I endeavour to process each and every order as quickly as possible.

 

Most orders are despatched within 1-2 days. UK deliveries should take no more than 3 to 5 working days. However, we ask that you allow up to 14 days for the items to arrive.

* Is it free Delivery?

Mainland UK delivery is inclusive in the price you see on the website.

Worldwide Shipping

Overseas delivery is possible and charges are calculated by the country destination and overall weight/size of your order at the time of checkout. European delivery starts at £10 and the rest of the World starts at £20. Orders overseas are sent using International tracked & Signed for service or similar.

 

Delivery to destinations outside of the UK may be subject to import taxes, depending on the weight, size and value of your order.

As of 2021, there is often a lot of customs forms we have to complete for International shipments, especially to the EU, so the cost of shipping some-what reflects this.

All shipments are declared at the true value, and we will always try to include the following customs information:

 

- Valid HS Tariff Code/s

- Item Description 

- Country of origin (mainly UK) 

- Items values

- Value of Postage Paid 

- Senders Name &  Address 

- Your Delivery  Name & Address 

- Packet/parcel Weight 

Should the shipping costs you pay to us be overly excessive to what the actual costs are, we may refund a percentage of the shipping costs back to you on request.

Can I track my order?
Most lower value UK parcels are sent with Royalmail so are not 'trackable' but act more as a delivery confirmation method for us. We'll usually email you a tracking number once your order is posted and you can track this on royalmail.com or parcel2go.com depending on the size and weight of your parcel.

Returns & Exchange Policy

30 Days Statutory Refund Policy - You simply pay the cost of returning the item and cost of delivery to you. 

 

What does the warranty cover?

I offer a 3 month warranty* (on all items purchased on or after 14th Nov 2015) on all items. The warranty* does not cover physical damage, water damage, or any damage caused by modifying the item in any way, and only covers faults arising in the course of normal use.

Terms of Sale / Use
I do not make any warranty as to the results that may be obtained from the use of this website and any of the products within it, or as to the accuracy, reliability or contents of any information provided through this website.

You agree to indemnify and hold me harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt and expenses (including but not limited to attorney’s fees) arising from your use of this website or any product purchased from ruthpikeceramics.co.uk

External Links

This Website may contain links to other web sites operated by parties other than ruthpikeceramics. Such links are provided for your reference only. ruthpikeceramics is not responsible for the availability of these external sites nor is it responsible for any of the content, advertising, products, or other materials on such external sites. Any concerns regarding any external link should be directed to its respective web site operator.

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